Frequently Asked Questions

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Frequently Asked Questions
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Here are the answers to some of our customers' most frequently asked questions (FAQs). If you can't find the answer you're looking for, please feel free to contact us.

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Pricing and Payment
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Is 1-800-GOT-JUNK? free?
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How does 1-800-GOT-JUNK? charge for junk removal?
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Can I get an exact price before you arrive?
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Should I tip the junk removal team?
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What methods of payment do you accept?
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What is a no-obligation onsite estimate?
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What We Take
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What items can 1-800-GOT-JUNK? remove?
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Does 1-800-GOT-JUNK? remove paint?
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Can you remove large and bulky items?
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What does 1-800-GOT-JUNK? do with all the junk they remove?
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What items does 1-800-GOT-JUNK? not accept?
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Learn More About What We Take
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My appointment
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When should I expect you to arrive?
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How do I cancel or change my appointment?
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Can you remove my junk if I’m not onsite?
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Service and Location Info
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Do you service my region/location?
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What are your hours of operation?
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Are you licensed and insured?
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FAQs for Businesses
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What does 1-800-GOT-JUNK? do with all the junk they remove?
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We are busy during the day with our customers. Can you come during off hours such as early in the morning or after hours?
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I have a large project over many different locations/weeks. Can you support this?
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I’d like to schedule a recurring pickup. How do I set that up?
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What businesses are you authorized to remove from?
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How do I set up a business account?
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Can you handle junk removal from construction sites?
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How do I get a copy of my invoices?
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How do I receive a Certificate of Insurance?
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But don’t worry, we are happy to help!

Feel free to contact us by giving us a call at 1-800-468-5865 or send us a message, we reply within 1 business day.

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Frequently Asked Questions